Connect with
Person to Person Quality

Automotive

Person to Person Quality manages mystery shopping programs, surveys, and custom market research projects for manufacturers, dealer groups, and auto repair service providers and associations.  We help you create and sustain a competitive advantage in sales and service quality, customer loyalty, and employee development, in an industry that often faces steep challenges in securing the trust of consumers.

Our customized mystery shopping programs provide valuable intelligence about what’s happening on the frontlines of sales and service channels - on the phone, via email, or in the showroom or service department.  Mystery shops are a valuable tool for sales and service employee training and development, competitive analysis, and evaluating compliance with company policies, industry regulations and best practices – all of which help our clients become more profitable and create long-term value.

	Walk-In Mystery Shops
	Internet + Showroom Shops
	Phone + Showroom Shops
	Service Department Shops
	Competitor Shops
	Call-Back Surveys
	Customized Research Projects

How can Mystery Shopping improve your bottom line?  Click here to find out or contact us today for additional information and learn about our current special offers for auto industry solutions.