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Bank Case Studies

Case Study #1: Employee Performance Measurements Help Propel Growth of Northern Virginia Bank

√ Situation
In 2004, A Northern Virginia Bank came to Person to Person Quality seeking an efficient and cost-effective way to establish a sustainable competitive advantage in customer service and employee development.    Read the Solution and Results
 

Case Study #2:  Customer Retention Amid Merger 

√ Situation
A Virginia bank, based outside of the Greater Washington area, came to Person to Person Quality in 2005 because it was dissatisfied with its current mystery shopping provider. Then, in 2009 the bank went through a merger and conversion, and needed to keep its fingers on the pulse of its loyal customer base, and customer concerns surrounding the merger.  Read the Solution and Results