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Mystery Shopping
Person to Person Quality
conducts mystery shopping programs nationwide. We began work in
1993, and we have grown steadily. We have conducted many
thousands of shops for clients in a wide range of industries.
We conduct in-person, telephone, and online shops.
Even with this breadth of
experience, Person to Person Quality is not a “mystery shopping
factory”. In fact, we work hard to avoid becoming one. Three
features distinguish our mystery shopping services.
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We take a hands-on
approach to meeting client needs. We customize virtually
every aspect of the shopping program for each client, and we
change the program to meet changing client needs over time.
There is no need to adapt to our services; we adapt to your
needs.
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We also take a hands-on
approach to recruiting and managing our shoppers. A
variation on the old maxim “garbage in, garbage out”
applies. The better the quality of shopper, the better your
mystery shopping program is going to be. We have built a
proprietary database of more than 25,000 shoppers from all
parts of the country.
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We welcome all clients of
all sizes. No client is too small, and we apply the same
high standards to meet the needs of every client. |
Our mystery shopping
services are designed to provide the best possible insight into
your kinds of Customer MomentSM.
Through mystery shopping, we recreate those experiences and
identify the improvements you need. The result is a series of
recommendations and help, if desired, in putting them into
effect.
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Contact us to see how ADI
can assist you with your Mystery Shopping needs.
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